Click Here for More Information related to COVID-19 (Updated September 30th)

COVID-19 Spanish (Updated July 7th)

 

Leak Adjustment

  • If you have experienced a leak on your property and it has impacted your utility bill, please use the following information to request an adjustment to your bill.

    • After you have repaired a leak on your property, you will need to provide the following information to document your repair and costs within 60 days of the leak:
      • A completed Request for Leak Adjustment Form
      • At least one of the following: a copy of your plumber’s invoice, receipts for materials for repair or photo of repair
    • Qualifying water leak adjustments will be provided once each calendar year.
    • The Board will adjust a maximum of the two highest consecutive months associated with the qualifying water leak.
    • A qualifying water leak is defined as a leak where no water enters the sewer system. Not ALL leaks will qualify for an adjustment.
      • Examples of qualifying water leaks include service line leaks between the meter and the home, sink and toilet hose ruptures, water heater hose ruptured and damaged irrigation lines.
      • Examples of non-qualifying events include running toilets, dripping faucets or hose bibbs, pool filling or draining and water left running to prevent pipes from freezing.
    • If your bill is too large to pay in one month, please contact Customer Service at (205) 663-6155 to request a payment arrangement.
    • While your account is under review, we require customers to make monthly payments. Failure to do so may result in service interruption.  Until an adjustment is complete, we suggest that you make monthly payments equal to your normal bill.
    How we make Adjustments:
    • To adjust your water bill, we take the billed amount and subtract the minimum water bill amount to obtain the leak amount. The customer will pay the minimum water bill plus one half of the total leak amount and will be credited for one half the total leak amount and the applicable prorated taxes.
    • If residential sewer is applicable for the account, we take the billed sewer amount for the highest month and subtract the minimum sewer bill amount to obtain the leak amount. The customer will pay the minimum sewer amount plus one half of the total leak amount and will be credited for one half of the leak amount.
    • If commercial sewer is applicable for the account, we take the billed sewer amount for the highest month and subtract a 12-month average sewer bill amount to obtain the total sewer credit amount.

    In order to proceed with your Request for Leak Adjustment, please complete the following information:

    This is not a promise that a credit will be applied to your bill.  You will be notified by phone if the request cannot be granted, or if more information is needed.  Leak adjustments typically take 30-60 days to complete.

  • Date Format: MM slash DD slash YYYY
  • Date Format: MM slash DD slash YYYY
  • Attach copy of repair invoice (if repaired professionally), copy of repair receipts (if repaired by owner/tenant, or photo of repair
  • Accepted file types: jpg, jpeg, png, pdf, doc.
    Allowed file extensions: jpg, jpeg, png, pdf, doc / Maximum File Size: 2MB
  • Accepted file types: jpg, jpeg, png, pdf, doc.
    Allowed file extensions: jpg, jpeg, png, pdf, doc / Maximum File Size: 2MB
  • Accepted file types: jpg, jpeg, png, pdf, doc.
    Allowed file extensions: jpg, jpeg, png, pdf, doc / Maximum File Size: 2MB
 

Alabaster Water Logo and Office Hours

Who Qualifies?  Customers of Alabaster Water that have been on the system for 12 months and that’s sole household...
Alabaster City Logo and Website Hook