Report an Issue

Report a Water Emergency

If you are reporting an urgent water issue (such as low water pressure, no water pressure or a suspected water main break), please call the main office at 205-633-6155 Option 4 between 8:00 AM – 4:30 PM. If the water issue noted is after office hours, please call the After Hours Service at 205-326-9090 as soon as possible.

Report a Sewer or Garbage Issue

If you are reporting a sewer issue, please contact the City of Alabaster Environmental Services at 205-664-6825 during regular business hours.
If you are reporting an urgent sewer issue during regular hours or after hours, please contact the Police Department at 205-663-7401.
Report a Non-Emergency Issue
If you are reporting a non-emergency issue, please submit the webform below.

  • If you are experiencing an issue with the quality of your water, please complete the information below.

Alabaster Water Logo and Office Hours