Report an Issue

Report a Water Emergency

If you are reporting an urgent water issue (such as low water pressure, no water pressure or a suspected water main break),
please call the main office at 205-633-6155 Option 4 between 8:00 AM – 4:30 PM. If the water issue noted is after office hours, please call the After Hours Service at 205-326-9090 as soon as possible.

Report a Sewer or Garbage Issue

If you are reporting a sewer issue, please contact the City of Alabaster Environmental Services at 205-664-6825 during regular business hours.
If you are reporting an urgent sewer issue during regular hours or after hours, please contact the Police Department at 205-663-7401.

Report a Non-Emergency Issue

If you are reporting a non-emergency issue, please submit the webform below.

  • If you are experiencing an issue with the quality of your water, please complete the information below.

Alabaster Water Logo and Office Hours

ALABASTER WATER BOARD ANNOUNCES OPEN ENROLLMENT FOR FIXED INCOME/REDUCED RATE PROGRAM NOVEMBER 1, 2023 – DECEMBER 31, 2023 Alabaster...